General Terms and Conditions of Sale

Rates are per night, including VAT and service. Tourist tax €2.86/day/person

Our hotel is non-smoking. In case of non-compliance, a cleaning fee of €200 will be charged.

The Signature 'Organic & Gourmand' Breakfast is available at a supplement of €20 per person per day.

Pets are welcome for a supplement of €25 per day.

The Hôtel Diana Dauphine has a private car park at €30 per night (booking recommended) and spaces with electric vehicle charging points at €50 per night (booking required).

Check-in: from 3:00 pm Check-out: until 12:00 pm

For flexible bookings, cancellation is free of charge if made before 3:00 pm (CET) on the day before arrival. After this deadline or in the event of a no-show, a fee equal to the cost of the first night will be charged as a cancellation penalty.

For bookings under non-cancellable and non-modifiable conditions, full payment is required at the time of booking. In the event of cancellation or no-show, a fee equal to the total amount of the stay will be charged as a cancellation penalty.

All bookings must be guaranteed with a credit card valid on the start date of the stay (card number, expiry date and security code).

Credit cards accepted: Visa - Mastercard - American Express

To guarantee your booking, the hotel reserves the right to temporarily block a certain amount on your bank card before your arrival.

At check-in, you will be asked to present photo identification and the credit card used to make the booking. The name on the credit card must match that of the person booking the stay.

We accept ANCV holiday vouchers.

We do not accept payment by cheque.

The customer is reminded that, in accordance with Article L. 121-21-8 12° of the French Consumer Code, they do not have the right of withdrawal provided for in Article L. 121-21 of the French Consumer Code. The Terms of Sale of the booked rate specify the conditions for cancelling and/or modifying the reservation.

After contacting customer service, and in the absence of a satisfactory response or of any response within 60 days, the customer may refer the matter to the Tourism and Travel Ombudsman (Médiateur du Tourisme et du Voyage), whose contact details are as follows: Referral by post: MTV – MEDIATION TOURISME VOYAGE, Service dépôt des saisines, CS 30958, 75383 PARIS CEDEX 08 Referral online: Mediation request - MTV Hôtel Diana Dauphine is a member of Médiation Tourisme Voyage (Tourism and Travel Mediation) through its membership of the professional union “UMIH”, duly listed on the website www.mtv.travel under the “adhérents” (members) tab.

By booking directly on our website, you are guaranteed the best rate for your chosen dates. Hôtel Diana Dauphine is committed to offering you exclusive deals.

By choosing to book your stay on our official website, you benefit from a fully secure payment method. Whereas some travel websites charge commission fees, you pay no additional booking fees when you book through our website.

0% commission and the best online rate: that is the promise we are committed to keeping.